How do I enroll my child in a lesson?
On the Home Page of the website click “Book Children’s Academy” button and follow on-line instructions to complete registration.
What levels of classes are there?
· Beginner
· Improvers 1
· Improvers 2
· Advanced
· Lengths
Children are constantly assessed by their teacher and will be moved between classes when the teacher decides that they meet the right criteria. In certain cases a child could move to another level within the 10 weeks. They don’t have to wait for the next level/term to be moved.
My child doesn’t seem to be moving levels?
Some children need a few terms in one level, and may pass through other levels quickly. It varies by child. All of the swim teachers understand that parents are keen for their child to move up levels. Unfortunately, unless they meet the right criteria, for health and safety reasons and the child’s confidence, they cannot be moved.
Extra practice always helps so we encourage parents to bring their children to Family Swims to improve their confidence and technique.
Am I allowed on the bank to talk to my child/swim teacher?
No. Due to Health and Safety and Child Protection reasons parents are not allowed on the pool bank unless invited on certain occassions by the teacher/manager. In this case blue pool shoe covers must be worn.
If required – The parent can meet their child through the dressing rooms at the footbath to bring them to the toilet.
Can I defer my child’s lessons until next term?
If you want to defer the lessons for a term or on to a siblings account you must have a credit note from a manager of Terenure Swimming Pool. The Credit note will have the number of lessons, a manager’s signature and the pool stamp.
When booking in to the next set of lessons the credit note must be presented.
If my child is unable to come to his/her lessons am I entitled to money back?
Our policy is that money will not be refunded if a swimmer fails to turn up for his/her lessons. Refunds can only be approved by the Pool Manager In exceptional circumstances.
Am I allowed to take pictures of my child swimming?
No. You may not take photographs of children in a swimming pool environment, regardless of whether they are your child or not.
Anyone found taking pictures will be asked to delete them from their device.
How long is each term?
Each term is 10 weeks long. There may be breaks for Mid-term/Public Holidays/Hallowe’en/Easter etc. Pupils will be informed of these and there will also be signs in the Reception area at least one week prior to the planned break.
I don’t know what level my child should be in?
Teachers can assess the child and decide which level to put them in.
Why does my child need to check in before each lesson?
Our policy requires that each child sign in before each lesson in order to record the number of children in the pool in case of an emergency and to maintain a record of lessons taken etc.
If your child’s name is not on the list as having signed up and paid for the lesson they will not be allowed to part-take in that lesson.